![]() ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ONE LAST WORD OF ADVICE, TALK TO YOUR STATE ATTORNEY GENERALS OFFICE AND FILE A COMPLAINT WITH THEM FOLLOWED BY VISITING YOUR LOCAL DISTRICT COURT AND OPENING A SMALL CLAIMS JUDGEMENT AGAINST BOTH TRINITY VAN LINES AND THE ***** THEY CONTRACTED WITH!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]() I would have been better off to hire some high school kids to pack a rental truck and me bring it here by myself. BEWARE - THOSE CLAIMING PROFESSIONAL DOOR TO DOOR SERVICE HAD NO CLUE HOW TO PROFESSIONALLY MOVE FURNITURE. I'm paying $3000 a month rent and have been here for 3months without being able to settle in. It would be easier for me to itemize what wasn't damaged as to what was damaged including family paintings, expensive art deco entrance table, broken coffee table with no glass, scratches/gauges on my new dining room set. Three times I was on the line for more than 30 minutes before I finally hung up the phone. When I found it online and called their customer service department (JOKE) someone would answer and place me on hold immediately without asking why I was calling. These people are so bad, when I called the socalled claims investigators and asked for the phone number of the mover they told me they couldn't give it to me. It only took minutes to find review of American Home Relocation that were terrible stating the exact same issues I had. After having major damage to all of my new furniture purchased within 1 year of my move I started calling Trinity Van Lines, then some phony claims investigator, followed by the mover themselves, American Home Relocation. ![]() When they contracted with American Home Relocation to make my move they already had most of the money for the move and I never knew who they brokered to do the move until they came to pick up my things. READ THE OTHER REVIEWS AND DO NOT USE THIS COMPANY I have moved countless time with the military and have never had such a horrendous move and damage all due to inexperienced packing. I supplied meals, drinks and snacks to these 2 men and then was told I needed to tip them for their time. The move was to take 3 days to complete, it took the driver and his nephew 5 full days. I also had to pay 1K in cash to the driver at delivery or they would not unload the household goods. Trinity's explanation was that I paid for the van and not necessarily the weight or volume of the goods. I took pictures of the van that came which clearly documented a smaller load than estimated. I specifically asked about the difference between volume and weight and was assured, by two separate agents, that if the household goods were more than I originally paid, then I would be charged for the difference and if the household goods were less than originally assessed and paid for, then a reimbursement would be issued. When questioned about the change, I was told it was due to a more "accurate" analysis of the information. The original assessment was performed by one employee and then a month prior to the move a second, "final", assessment was performed by another employee using the same information. My fee doubled based on an over the phone assessments they did based on the furniture and articles in each room. They are not a moving company but a broker house that outsources all the work to unknown movers. I found the company by ****** search for "Best Movers", they are actually the absolute worst. ![]() Absolutely zero stars!!! I am so sorry I did not check out the reviews prior to dealing with this company. ![]()
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